On the occasion of the 18th TPM Annual Conference currently taking place in Long Beach, California, the CMA CGM Group has unveiled its customer centricity strategy to create the customer experience of tomorrow.
A year ago Rodolphe Saadé, chairman and CEO of the CMA CGM Group, defined ‘Customer Centricity’ as one of the Group’s core strategies. Since then, the Group has reevaluated the way it works with its customers, to have a clear understanding of their expectations, in order to deliver a consistent and a rewarding customer experience throughout their business journey.
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