A good relationship between carriers and shippers is critical for freight operations to run smoothly and cost-effectively. When shippers and carriers work as a team, a mutually beneficial partnership is formed that leads to steady improvement in logistics efficiency and customer service.
This relationship is a need of the hour to cater to the Indian MSMEs' logistical needs. For a smooth process, shippers must pay the carriers timely and correctly, resolve claims quickly, utilize the driver's time efficiently and fulfill the promises of regular loads. Also, carriers must negotiate fairly, adhere to routing guide compliance, invoice shippers accurately and timely, and provide a consistency of exceptional service. Meanwhile, companies should build trust by keeping promises, showing respect, and being loyal.
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